SHIPPING & RETURNS

SHIPPING POLICY

All Lash Paris physical orders are processed and sent our within 24 hours and we offer world wide delivery.

Delivery costs will depend on the type of service chosen at checkout and on your destination. Please take into account that the pandemic has had an impact on delivery times. We truly appreciate your understanding!

 

STANDARD SHIPPING

The Netherlands              1-2 business days 

Europe                           3-6 business days 

UK                                3-7 business days

USA                             6-15 business days

REST OF THE WORLD     6-15 business days    

 

EXPRESS SHIPPING

The Netherlands               1  business days 

Europe                           1-2 business days 

UK                                1-2 business days

USA                              2-3 business days

REST OF THE WORLD      2-5 business days  

REFUND AND RETURN POLICY 

Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Additional non-returnable items:

  • Products that are used 

  • In person trainings

  • There will be no trial periods, returns or refunds for the DIY Lash Extension Kit

  • Downloadable software, Online course

  • Some customized products like salon setting 

  • There will be no returns or refunds for the Lash beds and lash chairs 

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer. There are certain situations where only partial refunds are granted:

  • Products with obvious signs of use

  • Online Courses (downloadable software)

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

  • Any item that is returned more than 14 days after delivery

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@lashparis.com

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@lashparis.com and send your item to Fokkerstraat 18A 2811ER Reeuwijk, The Netherlands.

GIFT

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

SHIPPING RETURNS 

To return your product, you should mail your product to: info@lashparis.com

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at info@lashparis.com for questions related to refunds and returns.